Frequently Asked Questions

What are your fees?

Encouraged Hearts Counseling keeps its rates reasonable and competitive with the state average. Every client is responsible for full payment at the time of service. Acceptable payments include, credit card, check, or cash, unless other arrangements have been made.

Initial Intake Session (Psychiatric Diagnostic Evaluation) (50 minutes) - $200

Counseling Session (50 minutes) - $150

Document Preparation (50 minutes) - $150

Pre-Marital Counseling (50 minutes) - $150 (Usually not covered by insurance, may be covered through EAP, please contact your EAP provider for details.)

Do you accept insurance?

Encouraged Hearts Counseling is currently in-network with and accepts Aetna, BCBS, BSW Health, Carelon, Cigna/Evernorth, Deer Oaks EAP, Magellan, Medicaid, Medicare, Mutual of Omaha EAP, Optum, Oscar, Superior, Tricare East (Humana Military), Tricare West, United Health Care, and United Behavioral Health Care and in the process of contracting with other major insurance companies such as Molina. It is recommended that you verify your benefits with your insurance provider to confirm the scope and terms of coverage, as any services not covered by insurance will be the full responsibility of the client.

What if you are not in-network with my insurance?

For those who have insurance through an out-of-network insurance company full payment is due at the time of service. However, a superbill, also known as a Statement for Insurance Reimbursement can be generated for you. This is a document that clients can submit to their insurance company for possible reimbursement. Please check with your insurance company to determine your out-of-network insurance benefits prior to scheduling your appointment.

Are you accepting new clients?

Encouraged Hearts Counseling is currently is currently not accepting new clients until after the holidays. Please check back in January 2026.

What is the difference between Premarital Counseling and Couples Counseling?

Premarital counseling is a form of therapy that helps couples prepare for marriage. It is a skills based therapy focused on teaching conflict resolution, problem solving, financial management, and various other skills. It is a proactive approach to foster communication and strengthen connection prior to marriage.

Couples counseling is a form of therapy focusing on couple distress. The therapist will work with the couple to address issues within the relationship such as conflict management, intimacy, trust, and commitment.

Most insurance plans do not cover pre-marital counseling, with the exception of EAP (Employee Assistance Program).

How can I be added to the waitlist when you are full?

When the practice is full clients can be added the waitlist by scheduling a free 15-minute consultation. This will allow you the opportunity to meet the provider and determine if this is a good fit for you. It will also save your place in line while you seek out providers who have immediate openings. You can book your free consultation appointment through the Client Portal. Please note, all appointments must be approved first. You will receive an email notification once you initiated the appointment request and receive a confirmation email once the appointment has been approved.

If you are in a crises and need immediate attention please call the Crises and Suicide Lifeline at 988 or call 911 or go your nearest emergency center.

When will you accept new clients from the waitlist?

Those added to the waitlist will be seen in order of when they signed up. An email will be sent when a space becomes available. Please respond within three days to notify the therapist if you are interested in pursuing counseling or if you have found another provider. After confirming your interest, appointments must be made within three weeks of your expressed interest. Failure to respond within three days by phone or email will result in losing your place in the queue.

Do you offer consultations?

Yes, Encouraged Hearts Counseling offers a free 15 minute telehealth consultation to prospective clients via telephone or video. The purpose of the consultation is to meet the therapist, ask questions, and get to know her approach to therapy prior committing to the therapeutic relationship. Please note: Consultations are not therapy or counseling and do not establish a therapeutic relationship with the counselor.

How do I schedule an appointment?

Appointments can be booked through the client portal which will enable clients to book appointments online at their convenience. The client portal will allow you to complete the intake paperwork electronically, view the calendar, schedule/cancel appointments, and view/print your billing information. You can also download the user friendly Simple Practice Client Portal app which has the same features as the online portal.

Do you offer telehealth?

Yes, telehealth video and telehealth audio (phone sessions) are offered through the HIPAA compliant secure web portal. This is the same portal you register with when booking your appointment. You will be prompted to select the “Location” of the session to book. Please select “Virtual Visit” for video or audio sessions. At the time of your appointment you will need to log in to your secure portal to begin your session.

What should I expect at my first session?

Before your first session, you will receive an intake packet to complete. Please ensure it is finished at least 24 hours before your appointment, as it takes approximately 25 minutes to complete. During your first session, your therapist will get to know you, explore your reasons for seeking therapy, review your goals and paperwork, and talk through any completed assessments to ensure everything is accurate and clear.

In your follow-up session, your provider will go over your personalized treatment plan and explain the interventions she has designed to help you reach your goals. This is an opportunity for you to ask questions, share feedback, and discuss which areas you would like to focus on first in therapy.